Refund Policy

Your total is made up of two kinds of charges, and they are refunded differently:

• Our service fee — what we charge to prepare, review, and file your order.
• Government & third-party fees — amounts paid through us to registries and providers (e.g. registry filing fees, NUANS search fees).

If you cancel before we begin working on your order, your service fee is fully refundable. Once we have started preparing or filing — reviewing your details, running searches, or submitting to a registry — the service fee becomes non-refundable, or partially refundable in proportion to the work completed, at our reasonable discretion.

Once a government or third-party fee has been incurred or submitted (for example, a filing or NUANS request has been sent), it is non-refundable, because those bodies do not return their fees to us. If we have collected such a fee but not yet used it when you cancel, we will refund that portion.

Government registries may reject a name or filing, or take longer than estimated. A rejection or delay by a registry is not by itself grounds for a refund of work we have already performed. Where the rejection results from an error on our part, we will re-file or correct it at no additional service charge.

Email [email protected] with your order reference and the reason for your request. We aim to review refund requests within a few business days. Approved refunds are returned to your original payment method via Stripe; the time for the funds to appear depends on your bank or card issuer.

If something about your order isn’t right, please reach out before requesting a refund — most issues (a typo, a missing detail, a registry question) we can fix quickly at no extra cost.